2-Hour Rapid Response
YongXian Group Global Service Hub
Smart Solution Matching Hub
380+ technical solutions in the cloud knowledge base, enabling automated retrieval of answers for 90% of routine issues.
Global Spare Parts Center Network
80% of demands fulfilled with "immediate shipment upon order"; 96-hour global delivery for standard products, and 72-hour direct dispatch for emergency spare parts.
Service Quality Assurance System
187 Standard Operating Procedures (SOPs),
supported by a multilingual customer service team,
ensure consistent service quality.
supported by a multilingual customer service team,
ensure consistent service quality.
Remote Diagnosis Expert System
6 technical test platforms of top-tier brands, 4 former chief technology officers from leading brands, and a cloud-based knowledge base of 380+ solutions.
Emergency Response Protocols
47 contingency plans for special scenarios, cross-departmental service response SLA.
The technical laboratories of six major elevator brands integrate the core technologies of Monarch NICE3000new, Mitsubishi LEHY-III, Mitsubishi ELENESSA, Otis, KONE, and Schindler. Using a 1:1 high-precision elevator system, they fully support application scenarios such as product demonstrations, functional showcases, and performance testing.
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